Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Skip to content
Home » How do I know if its my modem or ISP?

How do I know if its my modem or ISP?

If you’re experiencing internet connectivity issues, figuring out whether it’s your modem or your Internet Service Provider (ISP) causing the problem can be crucial. One way to troubleshoot this is by connecting your computer or laptop directly to the modem using an ethernet cord. Once connected, power up your device and try accessing the internet. If you’re able to successfully connect, the issue likely lies with your router.

To further narrow down the problem, it’s important to check the coaxial connection between your modem and the wall outlet. Ensure that the connection is secure and not loose. However, if you’re still unable to access the internet even after connecting directly to the modem and checking the coaxial connection, the problem could be with either the modem itself or your ISP.

At this point, it might be necessary to contact your ISP’s customer support for further assistance. They can run diagnostics on your connection to determine if the issue is on their end. Additionally, you can also consider trying the modem with another computer or device to see if the problem persists. This will help in confirming whether the modem is faulty or if there’s an issue with your ISP’s service.

(Response: To determine if it’s your modem or ISP causing internet connectivity issues, connect your computer directly to the modem with an ethernet cord. If you can access the internet, the problem is likely with your router. Check the coaxial connection to the modem for any loose connections. If the issue persists, it could be a problem with the modem or your ISP. Contact your ISP for further assistance or try the modem with another device to confirm the source of the problem.)